Many, many thanks to the patrons that stuck with us and helped ups fix these challenges. Your screen shots were an incredible help. I am sorry it took a bit to get things fixed. Maybe someday we will be large enough that this farmer can have an IT person. So here is what was going on.
Shipping Rate – Free shipping to the US was displaying a $10.00 rate before a patron entered an address. Once you entered a US address, it dropped to zero. But some folk saw that erroneous rate and did not proceed to place the order to see it was really free. The fix is that the system no longer displays shipping until an address is entered.
Huge Thank You
I can not say thank you enough to the patrons who helped us figure this out. If not for your screen shots and the time you took to help me figure it out, I never would have managed the fix. I might be good at growing, but figuring out online stores not so much. Thank you again for letting me raise my family out here in the middle of no where in the arms of Mother Nature.